Help Centre
This Help section is designed to answer your most common questions about our teas, ordering process, and delivery. Browse the FAQs below for quick answers, or reach out if you need further assistance.
Orders & Shipping
Where do you ship?
We currently ship across India.
How long will my order take to arrive?
Orders are typically delivered within 3–4 days from the date of placement, depending on your location.
How can I track my order?
You will receive regular updates via email regarding your order status. We recommend providing both your email and phone number at checkout for timely updates.
What are the shipping charges?
We offer free shipping on all orders to ensure a seamless customer experience.
What happens if my order is delayed?
While delays are rare, they may occur due to unforeseen circumstances. If you face any issues, please contact us at
+91-8130269112 and we will assist you promptly.
Returns & Refunds
Can I return my tea?
Due to the nature of our products, we do not accept returns.
What if I receive a damaged or incorrect product?
We take utmost care in processing and packaging. However, if you receive a damaged or incorrect item, please contact us at +91-8130269112, and we will assist you.
How do I request a replacement or refund?
Currently, we do not offer refunds or replacements. However, our support team is always available to address concerns.
Payments & Pricing
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and wallets.
Is Cash on Delivery (COD) available?
No, COD is currently not available.
Are prices inclusive of taxes?
Yes, all prices are inclusive of applicable taxes.
Do you offer discounts?
Yes, returning customers may receive exclusive discounts on their next purchase. T&C Apply.
Product & Quality
What does “chemical-free” tea mean?
Our tea is cultivated using strict chemical-free and regenerative farming practices, without synthetic pesticides or harmful inputs.
Where is your tea sourced from?
Our tea is sourced directly from small tea growers and rural women entrepreneurs in Assam.
How fresh is the tea I receive?
Each pack includes an expiry date. For the best flavour and aroma, we recommend consuming it within this period.
Does your tea contain additives or preservatives?
No, our tea is 100% natural, with no additives or preservatives.
How should I store my tea?
Store tea in a cool, dry place using the resealable pack provided or an airtight container to maintain freshness.
What is the farmers’ approach to ESG (Environmental, Social, Governance)?
Our approach ensures:
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Environmental: Chemical-free and regenerative farming practices
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Social: Empowerment of rural women and small farmers through collective enterprises
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Governance: Farmers participate in decision-making across cultivation, processing, and marketing
This model ensures fair income, transparency, and long-term sustainability.
What is orthodox tea?
Orthodox tea also called black tea refers to tea made using traditional methods, where leaves are carefully rolled, oxidised, and dried to preserve their natural flavour and character.
How is orthodox tea manufactured?
The process includes:
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Withering
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Rolling
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Oxidation
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Drying
This method retains the tea’s complex aroma and taste.
What is green tea?
Green tea is tea that is minimally oxidised, helping retain its natural colour, freshness, and nutrients.
How is green tea manufactured?
Fresh leaves are:
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Steamed or heated to prevent oxidation
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Rolled
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Dried
This preserves the tea’s natural antioxidants and flavour.
What makes your tea artisanal?
Our Premium Karbi Artisanal Green Tea is handcrafted in small batches by rural women entrepreneurs, using careful, manual processes that ensure:
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High quality
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Unique flavour profiles
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Attention to detail
Are you sourcing from tea plantations?
No. We source directly from small tea farmers not large plantations.
What is meant by original flavour?
Original flavour refers to the natural taste of tea leaves, without any added flavours, chemicals, or artificial enhancements.
How do you ensure that a fair share of the value reaches farmers?
We follow a direct and inclusive value chain model, where:
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Farmers participate in cultivation, processing, and marketing
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Tea is procured at fair and often higher-than-market prices
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Farmers benefit from value addition, branding, and retail margins
By enabling collective enterprises and reducing intermediaries, we ensure better income, dignity, and long-term economic security for farmers.
Brewing & Usage
How do I brew your tea for the best taste?
Each pack includes brewing instructions on the tag and packaging. Following these will help you achieve the best flavour.
Can I add milk or sugar?
We recommend enjoying the tea as it is to experience its natural flavour, but you may customise it to your preference.
How many cups can I make from one pack?
Approximately 2g of tea makes 2–3 cups (400–500 ml).
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100g pack: ~100–150 cups
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150g pack: ~150–225 cups
Sourcing & Ethics
Who grows your tea?
Our tea is grown by small tea growers (STGs) and rural women entrepreneurs (RWEs) in Assam.
What makes your tea different from others?
Our tea is:
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Chemical-free and sustainably grown
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Ethically sourced
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Processed and packaged by farmers themselves
This ensures better quality while enabling farmers to earn a fair share of the value.
Do you follow sustainable practices?
Yes, sustainability is at the core of our work — from cultivation to packaging.
Bulk & Custom Orders
Do you offer bulk pricing?
Yes. Please contact us at +91-8130269112 or sales@grassrootstea.in.
Can I place corporate or gifting orders?
Yes, we offer customised solutions for corporate and gifting needs.
Do you provide custom packaging?
Yes, custom packaging options are available. Please reach out to us for details.
Account & Support
How do I create an account?
Click on the Login/Register option in the website header and follow the steps.
How can I contact customer support?
You can reach us at:
📞 +91-8130269112
📧 sales@grassrootstea.in
